Rhea Joyce Rubin

1) Defusing the angry patron: a how-to-do-it manual for librarians

Author
Rubin, Rhea Joyce
Series
How-to-do-it manuals for libraries volume no. 177
Pub. Date
[2011]
Edition
Second edition.
Language
English

2) Defusing the angry patron: a how-to-do-it manual for librarians and paraprofessionals

Author
Rubin, Rhea Joyce
Series
How-to-do-it manuals for libraries volume no. 100
Pub. Date
[2000]
Language
English
Book
 Show Edition
Available from another library (library use only)
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